Privacy Policy

At HERTS HIP & KNEE Clinic, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you visit our website or use our services related to hip and knee recovery, replacement, and repair.

By visiting our website or using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect two types of information: personal data you provide to us, and non-personal data automatically collected during your interactions with our website.

Personal Data:

• Contact Information: Name, email address, phone number, postal address.
• Health Information: Medical history, current health condition, treatment details, surgical procedures, etc., that you voluntarily provide during consultations or treatment.
• Appointment Data: Information related to your appointments, including date, time, and preferences.

Non-Personal Data:

• Usage Information: Details about your visit to our website, including IP addresses, browser type, device information, and browsing behavior.
• Cookies: We may use cookies to enhance your user experience. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use your personal data for the following purposes:

• To provide medical services, including consultations, diagnosis, treatment, and post-operative care.
• To communicate with you about your appointments, medical advice, and clinic-related updates.
• To improve our services, website functionality, and user experience.
• To comply with legal and regulatory requirements, including health and safety regulations.

3. Data Sharing and Disclosure

We respect your privacy and will not share your personal data with third parties, except in the following circumstances:

• Medical Professionals: We may share relevant health information with specialists or healthcare providers who are involved in your care.
• Legal Requirements: If required by law, we may disclose your data to comply with legal obligations or to protect the rights, safety, and property of HERTS HIP & KNEE Clinic or others.
• Service Providers: We may engage trusted third-party service providers to support our operations, such as IT services, billing, or marketing. These service providers are bound by confidentiality agreements.

4. Data Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

5. Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, we will take steps to securely delete or anonymize it.

6. Your Rights

You have the following rights regarding your personal data:

• Access: You have the right to request access to the personal data we hold about you.
• Correction: You can request corrections to inaccurate or incomplete information.
• Deletion: You may request that we delete your personal data, subject to legal and contractual obligations.
• Objection: You may object to the processing of your data for certain purposes, including marketing.

To exercise these rights, please contact us at the contact information provided below.

7. Cookies

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device that help us remember your preferences and improve site functionality. You can control or disable cookies through your browser settings, but some features of the website may not function properly without them.

8. Third-Party Links

Our website may contain links to external websites or services that are not operated by HERTS HIP & KNEE Clinic. We are not responsible for the privacy practices or content of these third-party sites. Please review their privacy policies for more information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and the effective date will be revised accordingly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

HERTS HIP & KNEE
Address: Ambrose Ln, Harpenden AL5 4BP, United Kingdom
Phone: +44 1582 328476 
Email: contact@hertshipandknee.com