Welcome to HERTS HIP & KNEE Clinic. By using our website, booking appointments, or utilising our services, you agree to the following Terms and Conditions. Please read them carefully before proceeding.

1. General Information

HERTS HIP & KNEE Clinic (“we,” “us,” “our”) provides healthcare services related to hip and knee recovery, replacement, and repair. These Terms and Conditions govern the use of our website and the services provided by the clinic.

2. Services Provided

HERTS HIP & KNEE Clinic offers medical consultations, diagnoses, treatments, surgeries, and post-operative care for hip and knee conditions. The clinic’s services may evolve, and we reserve the right to modify or discontinue any service at any time without notice.

3. Appointments and Scheduling

• You may book appointments through our website, by phone, or in person at the clinic.
• You are responsible for providing accurate information when booking appointments, including your medical history, current condition, and contact details.
• We will send you reminders about your appointments, but it is your responsibility to attend or cancel the appointment with sufficient notice (as outlined below).
• If you need to cancel or reschedule, please inform us at least 24 hours in advance. Failure to do so may result in a cancellation fee or the inability to book future appointments.

4. Payment and Billing

• All services provided by HERTS HIP & KNEE Clinic are subject to fees. Payment may be required at the time of service, or as per the agreed terms for certain treatments or procedures.
• We accept payment by various methods, including credit/debit cards, insurance, or other forms of payment specified at the time of booking.
• If you are paying through insurance, it is your responsibility to ensure that your insurance covers the costs of the services you receive.
• For non-insured services, payment is due in full at the time of service unless otherwise agreed.

5. Patient Responsibilities

• You agree to provide accurate, complete, and up-to-date information about your health, medical history, and current condition.
• You must follow all medical advice and instructions given by our healthcare providers to ensure the best outcomes for your treatment.
• You are responsible for attending follow-up appointments and communicating with our team about any changes in your condition.

6. Privacy and Data Protection

We are committed to protecting your privacy and ensuring your personal information is kept confidential. For details on how we collect, store, and use your data, please review our Privacy Policy.

7. Intellectual Property

All content on our website, including text, images, logos, and graphics, is the property of HERTS HIP & KNEE Clinic or its licensors and is protected by copyright and intellectual property laws. You may not copy, reproduce, distribute, or modify any content from this website without our express written permission.

8. Disclaimers and Limitations of Liability

• Our healthcare professionals provide the best care based on current medical knowledge and practices, but we do not guarantee specific outcomes or results. Individual responses to treatment may vary.
• We are not liable for any delays, errors, or omissions in services or information provided through our website or in person. You use our website and services at your own risk.
• In no event shall HERTS HIP & KNEE Clinic be liable for any indirect, consequential, special, or punitive damages arising out of your use of our services or website.

9. Termination of Services

We reserve the right to terminate or suspend your access to our services or website at any time if we believe that you are violating these Terms and Conditions or engaging in unlawful activities. You may also choose to discontinue using our services at any time.

10. Links to Third-Party Websites

Our website may contain links to third-party websites for additional information or services. We are not responsible for the content, privacy policies, or practices of these external sites, and we encourage you to review their terms before engaging with them.

11. Changes to Terms and Conditions

We may update these Terms and Conditions from time to time. Any changes will be posted on this page, and the “Effective Date” will be revised accordingly. We encourage you to review these Terms periodically to stay informed about any changes.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of [insert country or jurisdiction], without regard to its conflict of law principles. Any disputes arising out of these terms shall be resolved in the courts.

13. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us:

HERTS HIP & KNEE
Address: Ambrose Ln, Harpenden AL5 4BP, United Kingdom

Phone: +44 1582 328476
Email: contact@hertshipandknee.com

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